FAQ's
How do I find out more about an item?
The easiest way is to click the 'Any questions?' button on the right hand side of the screen. This will receive the fastest response, usually within a couple of hours during the business day.
Please feel free to ask any questions, whether technical queries about the paint, shipping, or anything else - we are here to help!
How will my order be shipped?
UK orders
Postage is free on orders over £29.99 in the UK, and for orders under £29.99 it costs £3.95.
Orders are sent tracked via Royal Mail 24, for higher value orders they are sent via Royal Mail Special Delivery.
Items will be dispatched within 24 hours during the business week, generally if the order is placed prior to 3pm it will go out the same day. We also dispatch orders on Saturday mornings up to 11am.
Orders outside of the UK
Important - If possible please add a phone number and a local tax number or EORI number (if available) to your order as this will help enable faster delivery.
For orders outside of the UK, the customer may be liable for customs charges or import duty on arrival in the destination country. We do try to keep these to a minimum, however the local customs policy and amount varies from country to country.
EU orders - there is a flat cost of £13.75 which uses a tracked UPS, DPD or Royal Mail service and generally takes 4-5 working days to arrive, depending on your location. There are a few variables, please contact us if you need further clarification.
USA orders - these are shipped via a tracked UPS service, it generally takes 3/4 days and has a flat cost of £23.95.
Delivery to other parts of the world is available on request, just click the 'Any questions?' button on the right hand side of the screen.
Items will be dispatched within 48 hours, however it is usually much sooner, we generally dispatch international orders the same day if the order is placed before 10AM GMT.
What is your return policy?
If you have received a damaged or faulty item, please let us know as soon as possible and we will do our very best to resolve the situation as swiftly as we can.
What is your privacy policy?
We make every effort to protect the privacy of our users and customers. As such, we will not ask for personal details that are not required as part of your transaction.
We do not store or see credit card details (we use a third party payment system - Paypal) nor do we share customer details with any third parties. Any other personal data collected by us online will be safely and securely stored.
This website uses cookies to enable date to be stored and to ensure the site runs smoothly, for example in the operation of the shopping cart. You can disable cookies in your browser, or delete cookies after visiting the site.
We collect and hold the personal data that you may volunteer as part of the ordering process or signing up for the newsletter. We will never ever sell your personal data
We use a GDPR compliant marketing automation platform (Email Octopus) to store our database and send you emails.
We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy.
The information you provide will be used primarily to keep you informed about new products and offers at Supreme Paint.
If at any time you no longer wish to receive communications from us, or would like to know what information relating to you we have stored, simply contact us by email at james@supremepaint.co.uk or call 07593 597408.
What is your cancellation policy?
If you wish to cancel an order, you may do so by contacting us as soon as possible. However, we're unable to cancel an order once it has been dispatched.
Do you use sustainable packaging?
Yes, we make a great effort to package using recycled materials and avoid plastic.
Our main boxes are made of 100% recycled box board and paper cover, 80% being post-consumer waste. There is a filler which is made from recycled materials.
The rest of the packaging is plastic free and recycled. Occansionally we use packaging peanuts in the orders, these are recycled and starch based. For large tins we may use bubblewrap (we make all efforts to avoid this) however this is not bought new and is reused from orders sent from suppliers.
Can I speak to Supreme Paint on the phone?
Yes, the best number is 07593 597408
What is your business address?
For any returns or correspondence, the address is:
Supreme Paint
1 Old Totnes Road
Buckfastleigh
Devon
TQ11 0BY